An actor network approach to informing clients through portals

Tatnall, A and Davey, W 2005, 'An actor network approach to informing clients through portals' in Eli Cohen (ed.) Issues in Informing Science and Information Technology, Vol 2, Informing Science Institute, Sanat Rosa, California, pp. 771-779.


Document type: Book Chapter
Collection: Book Chapters

Title An actor network approach to informing clients through portals
Author(s) Tatnall, A
Davey, W
Year 2005
Title of book Issues in Informing Science and Information Technology, Vol 2
Publisher Informing Science Institute
Place of publication Sanat Rosa, California
Editor(s) Eli Cohen
Start page 771
End page 779
Subjects Information Systems Theory
Summary Portals are often seen as an appropriate method of informing clients. A problem of all web based solutions to informing clients is that the web is passive: clients must come to the web site. Approaches to research into use of portals are usually socio-technical, with common use of statistical techniques applied to survey results. Here we argue, informed by two detailed cases, that an actor network theory approach yields better results, more efficiently, when the case involves a number of small businesses being the clients. Alternative theories such as diffusion theories, based on the work of Rodgers and others, are more applicable when large, statistical effects are being anticipated.
Copyright notice COPYRIGHT 2005 Informing Science Institute
Keyword(s) actor network theory
clients
information quality
web portals
technological innovation
innovation translation
small business
ISBN 8392233700
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