A public value based empirical analysis of e-government in Sri Lanka

Thanthri Waththage, K and Deng, H 2009, 'A public value based empirical analysis of e-government in Sri Lanka', in Deng, H.; Wang, L.; Wang, F.L.; Lei, J. (ed.) Proceedings of the 2009 International Conference on Web Information Systems and Mining (WISM 2009), Shanghai, China, 7-8 Nov 2009, pp. 583-588.


Document type: Conference Paper
Collection: Conference Papers

Title A public value based empirical analysis of e-government in Sri Lanka
Author(s) Thanthri Waththage, K
Deng, H
Year 2009
Conference name WISM 2009
Conference location Shanghai, China
Conference dates 7-8 Nov 2009
Proceedings title Proceedings of the 2009 International Conference on Web Information Systems and Mining (WISM 2009)
Editor(s) Deng, H.; Wang, L.; Wang, F.L.; Lei, J.
Publisher IEEE
Place of publication Washington, USA
Start page 583
End page 588
Total pages 6
Abstract Tremendous investment and significant advances have been made in e-government in Sri Lanka. However, rigorous assessment of the effectiveness of such e-government investment is lacking. This paper presents an empirical study of the public value of e-government in Sri Lanka with respect to delivery of public service, achievement of outcomes, and development of trust. The study shows that the e-government in Sri Lanka has made important breakthroughs in promoting the awareness of e-government with the development of various government websites for facilitating information dissemination. The overall performance of e-government in Sri Lanka, however, is far from satisfactory due to the lack of etransactions services and the low uptake for available e-government initiatives.
Subjects Information Systems Management
Keyword(s) Public value
e-government
empirical study
Sri Lanka
DOI - identifier 10.1109/WISM.2009.123
Copyright notice © 2009 IEEE
ISBN 9780769538174
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