The dark side of stakeholder communication: Stakeholder perceptions of ineffective organisational listening

Burnside-Lawry, J 2011, 'The dark side of stakeholder communication: Stakeholder perceptions of ineffective organisational listening', Australian Journal of Communication, vol. 38, no. 1, pp. 147-173.


Document type: Journal Article
Collection: Journal Articles

Title The dark side of stakeholder communication: Stakeholder perceptions of ineffective organisational listening
Author(s) Burnside-Lawry, J
Year 2011
Journal name Australian Journal of Communication
Volume number 38
Issue number 1
Start page 147
End page 173
Total pages 27
Publisher University of Queensland
Abstract The organisational communication literature consistently states that healthy organisations are those that promote effective listening. Negative outcomes from ineffective organisational listening may result in financial costs, dysfunctional organisational communication, and organisations that dominate communities rather than work cooperatively with communities. This article examines the listening competency of two organisations during consultation with their respective stakeholders. Conditions that stakeholders believe impeded effective listening between the organisation and its stakeholders are discussed. Results indicate that ineffective organisational listening had negative consequences both for organisations and for the stakeholder groups involved. The study's findings contribute to organisation-stakeholder communication literature and have implications for the practice of organisation-stakeholder communication and management training.
Subject Organisational, Interpersonal and Intercultural Communication
Copyright notice © 2011
ISSN 0811-6202
Versions
Version Filter Type
Access Statistics: 505 Abstract Views  -  Detailed Statistics
Created: Fri, 17 Feb 2012, 09:52:00 EST by Catalyst Administrator
© 2014 RMIT Research Repository • Powered by Fez SoftwareContact us