A citizen-oriented approach for evaluating the performance of e-government in Sri Lanka

A citizen-oriented approach for evaluating the performance of e-government in Sri Lanka

Thanthri Waththage, K and Deng, H 2012, 'A citizen-oriented approach for evaluating the performance of e-government in Sri Lanka', International Journal of Electronic Government Research, vol. 8, no. 1, pp. 43-63.

Document type:	Journal Article
Collection:	Journal Articles

Title	A citizen-oriented approach for evaluating the performance of e-government in Sri Lanka
Author(s)	Thanthri Waththage, K Deng, H
Year	2012
Journal name	International Journal of Electronic Government Research
Volume number	8
Issue number	1
Start page	43
End page	63
Total pages	21
Publisher	I G I Global
Abstract	This paper presents an empirical study of the performance of e-government in Sri Lanka from the perspective of citizens within a public value based conceptual framework. The delivery of quality public services, the effectiveness of public organizations, and the achievement of socially desirable outcomes through e-government are considered using the data from several national surveys. The study reveals that e-government in Sri Lanka has not been able to create satisfactory levels of public value due to the weaknesses in both the supply and demand sides of e-government including poor web presence of government, lack of e-services, poor information infrastructure, low information technology readiness of citizens, and low up-take of e-government initiatives. It suggests that the government can improve the public value of e-government by accelerating the development of e-services projects, developing the information and communication technology infrastructure, and taking necessary steps to enhance citizens' information technology readiness.
Subject	Information Systems not elsewhere classified Interorganisational Information Systems and Web Services
Keyword(s)	Citizen-Oriented e-Government E-Government E-Sri Lanka Evaluation Public Value Sri Lanka
Copyright notice	© 2012, IGI Global.
ISSN	15483886

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Created:	Fri, 18 May 2012, 09:12:00 EST by Catalyst Administrator