When and how to facilitate the introduction of new knowledge processes in organisations

Rose, J, Hawryszkiewycz, I and Kang, K 2013, 'When and how to facilitate the introduction of new knowledge processes in organisations', in Hepu Deng and Craig Standing (ed.) ACIS 2013: Information systems: transforming the future: Proceedings of the 24th Australasian Conference on Information Systems, Melbourne, Australia, 4-6 December, 2013, pp. 1-10.


Document type: Conference Paper
Collection: Conference Papers

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Title When and how to facilitate the introduction of new knowledge processes in organisations
Author(s) Rose, J
Hawryszkiewycz, I
Kang, K
Year 2013
Conference name 24th Australasian Conference on Information Systems (ACIS)
Conference location Melbourne, Australia
Conference dates 4-6 December, 2013
Proceedings title ACIS 2013: Information systems: transforming the future: Proceedings of the 24th Australasian Conference on Information Systems
Editor(s) Hepu Deng and Craig Standing
Publisher RMIT University
Place of publication Melbourne, Australia
Start page 1
End page 10
Abstract Why has implementing new processes into well-established organizations proved to be problematical? We present two case studies hosted between 2012 and 2013 by a large Australian retailer that address this question. The first study focused on devising cost extraction ideas and the second investigated how facilitation could mitigate adverse impacts of new ideas. A gap was found between the capability to implement a new process and that required to achieve the promised benefits. Investigation of new process implementations found three prime contributors to this gap. Firstly, knowledge flow was inhibited by social network structural holes; secondly, reliance on tacit knowledge made identifying training needs difficult; and lastly, high utilisation of experts reduced their effectiveness. We devised a four-pronged approach to estimate this gap and provided guidelines to facilitate new processes. Outcomes from these studies will help organisations enhance their ability to maintain a competitive advantage in a changing marketplace.
Subjects Information and Computing Sciences not elsewhere classified
Keyword(s) Organisational Knowledge Processes
Collaborations in Organisations
Facilitations
Copyright notice © 2013. The Authors
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