Crossing the communication barrier in global software development projects via global software development brokers

Wen, L, Kandjani, H and Bernus, P 2013, 'Crossing the communication barrier in global software development projects via global software development brokers', in Hepu Deng and Craig Standing (ed.) ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems, Melbourne, Australia, 4-6 December, 2013, pp. 1-11.


Document type: Conference Paper
Collection: Conference Papers

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Title Crossing the communication barrier in global software development projects via global software development brokers
Author(s) Wen, L
Kandjani, H
Bernus, P
Year 2013
Conference name 24th Australasian Conference on Information Systems (ACIS)
Conference location Melbourne, Australia
Conference dates 4-6 December, 2013
Proceedings title ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems
Editor(s) Hepu Deng and Craig Standing
Publisher RMIT University
Place of publication Melbourne, Australia
Start page 1
End page 11
Abstract As the key stakeholders in Global Software Development (GSD) projects are distributed across geographical locations, many GSD projects suffer from a communication barrier, which exists due to language-, cultural-, time zone (and possibly other) differences among key stakeholders. This barrier not only increases communication cost, it also decreases the efficiency and quality of stakeholder communication, adding extra risks to these projects, and decreasing the probability of success. So far, there is no simple solution to this problem. Using the Collaborative Networks paradigm, this paper introduces the concept of ‘Global Software Development Collaborative Network’ (GSD-CN) as a formal model to analyse communication cost and quality. The paper proposes a new entity (role) called Global Software Development Broker (GSDB). We argue and demonstrate in an example that the proposed GSDBs will (a) simplify the network structure, (b) decrease communication cost, and (c) improve communication quality – consequently increasing the probability of success of GSD projects.
Subjects Information and Computing Sciences not elsewhere classified
Keyword(s) Global Software Development Projects
Supply Networks
Communication Barrier
Virtual Brokerage
Copyright notice © 2013. The Authors
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