Cost-aware business process management: a research agenda

Wynn, M, De Weerdt, J, Ter Hofstede, A, Van Der Aalst, W, Reijers, H, Adams, M, Ouyang, C, Rosemann, M and Low, W 2013, 'Cost-aware business process management: a research agenda', in Hepu Deng and Craig Standing (ed.) ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems, Melbourne, Australia, 4-6 December, 2013, pp. 1-11.


Document type: Conference Paper
Collection: Conference Papers

Title Cost-aware business process management: a research agenda
Author(s) Wynn, M
De Weerdt, J
Ter Hofstede, A
Van Der Aalst, W
Reijers, H
Adams, M
Ouyang, C
Rosemann, M
Low, W
Year 2013
Conference name 24th Australasian Conference on Information Systems (ACIS)
Conference location Melbourne, Australia
Conference dates 4-6 December, 2013
Proceedings title ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems
Editor(s) Hepu Deng and Craig Standing
Publisher RMIT University
Place of publication Melbourne, Australia
Start page 1
End page 11
Abstract Organisations are constantly seeking cost-effective improvements for their business processes. Business process management (BPM) provides organisations with a range of methods, techniques and tools for analysing, managing, and optimising their business operations. However, BPM initiatives within organisations tend to focus on investigating time and resource utilisation inefficiencies, rather than directly on cost inefficiencies. As a result, high-level cost-based managerial decisions are still being made separately from process related decisions. This position paper describes a research agenda that envisages a holistic approach to managing the cost of business operations in a structured manner, by making an explicit link between cost and processes in all phases of the business process management life cycle. We discuss a number of research challenges that need to be addressed in order to realise such an approach as well as findings from some of the initial research outcomes. It is envisioned that the research outcomes will enable organisations to make operational and strategic decisions with confidence based on accurate and real-time cost information about their operations.
Subjects Other Information and Computing Sciences
Keyword(s) Cost-aware business process management
cost-aware process design
cost-informed process execution
cost-informed process improvement
log-based cost analysis
research agenda – position paper
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