A revised framework for evaluating the public value of e-government

Thanthri Waththage, K and Deng, H 2011, 'A revised framework for evaluating the public value of e-government', in Proceedings of the 15th Pacific Asia Conference on Information Systems (PACIS 2011), Brisbane, Australia, 9-12 July 2011, pp. 1-12.


Document type: Conference Paper
Collection: Conference Papers

Title A revised framework for evaluating the public value of e-government
Author(s) Thanthri Waththage, K
Deng, H
Year 2011
Conference name 15th Pacific Asia Conference on Information Systems (PACIS 2011)
Conference location Brisbane, Australia
Conference dates 9-12 July 2011
Proceedings title Proceedings of the 15th Pacific Asia Conference on Information Systems (PACIS 2011)
Publisher AIS
Place of publication United States
Start page 1
End page 12
Total pages 12
Abstract The concept of public value is becoming increasingly popular as the modern driver for the development of electronic government worldwide. As a result, adequately evaluating the public value of e-government becomes critical, exemplified by the development of several frameworks in this regard. These frameworks, however, suffer from various shortcomings for effectively evaluating the public value of e-government. This paper presents a revised framework for evaluating the public value of e-government based on a comprehensive review of the relevant literature. Structural equation modelling is used for empirically testing and validating the proposed framework based on the survey data collected in Sri Lanka. The study shows that quality of information, e-services, user-orientation of information and services, efficiency and openness of public organizations, equity, self-development of citizens, trust, and contributions of public organizations to the environmental sustainability are the important public values in e-government.
Subjects Information Systems not elsewhere classified
Keyword(s) Public value
e-Government
Evaluation
Structural equation modelling
Sri Lanka
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