Consumedia. Functionalities, emotion detection and automation of services in a ODR platform

Suquet, J, Casanovas, P, Binefa, X, Martinez, O, Ruiz, A and Ceballos, J 2014, 'Consumedia. Functionalities, emotion detection and automation of services in a ODR platform', Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 8929, pp. 247-260.


Document type: Journal Article
Collection: Journal Articles

Title Consumedia. Functionalities, emotion detection and automation of services in a ODR platform
Author(s) Suquet, J
Casanovas, P
Binefa, X
Martinez, O
Ruiz, A
Ceballos, J
Year 2014
Journal name Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume number 8929
Start page 247
End page 260
Total pages 14
Publisher Springer Verlag
Abstract This paper presents a legal and technological approach to online mediation. It shows the technologies that are usually employed in this field and presents the prototype of Consumedia, an online mediation platform, as well as its functionalities and technological architecture. Moreover, it uncovers the technology implemented as regards the recognition of emotions in the mediation room. Furthermore, it considers that an online mediation platform may automatically provide the parties with all the required documentation of the process. Thus, it unveils the documents that an online mediation platform should automatically provide to the disputants. © Springer-Verlag Berlin Heidelberg 2014.
Keyword(s) Automation
B2B
B2C
Documents
Emotion detection
ODR
Online mediation
Ontologies
Phases
DOI - identifier 10.1007/978-3-662-45960-7_18
Copyright notice © Springer-Verlag Berlin Heidelberg 2014
ISSN 0302-9743
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