(In Press) Towards a resilience management framework for complex enterprise systems upgrade implementation

Teoh, S, Yeoh, W and Zadeh, H 2015, '(In Press) Towards a resilience management framework for complex enterprise systems upgrade implementation', Enterprise Information Systems, vol. 11, no. 5, pp. 694-718.


Document type: Journal Article
Collection: Journal Articles

Title (In Press) Towards a resilience management framework for complex enterprise systems upgrade implementation
Author(s) Teoh, S
Yeoh, W
Zadeh, H
Year 2015
Journal name Enterprise Information Systems
Volume number 11
Issue number 5
Start page 694
End page 718
Total pages 25
Publisher Taylor and Francis
Abstract The lack of knowledge of how resilience management supports enterprise system (ES) projects accounts for the failure of firms to leverage their investments in costly ES implementations. Using a structured-pragmatic-situational (SPS) case study research approach, this paper reports on an investigation into the resilience management of a large utility company as it implemented an ES upgrade. Drawing on the literature and on the case study findings, we developed a process-based resilience management framework that involves three strategies (developing situation awareness, demystifying threats, and executing restoration plans) and four organisational capabilities that transform resilience management concepts into practices. We identified the crucial phases of ES upgrade implementation and developed indicators for how different strategies and capabilities of resilience management can assist managers at different stages of an ES upgrade. This research advances the state of existing knowledge by providing specific and verifiable propositions for attaining a state of resilience, the knowledge being grounded in the empirical reality of a case study. Moreover, the framework offers ES practitioners a roadmap to better identify appropriate responses and levels of preparedness.
Subject Information Systems Organisation
Information Systems Management
Keyword(s) case study
Enterprise systems
resilience management
structured-pragmatic-situational (SPS) approach
DOI - identifier 10.1080/17517575.2015.1085096
Copyright notice © 2015 Taylor and Francis
ISSN 1751-7575
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