What is your husband's name? Sociological dimensions of internet banking authentication

Singh, S, Cabraal, A and Hermansson, G 2006, 'What is your husband's name? Sociological dimensions of internet banking authentication', in J. Kjeldskov and J. Payy (ed.) OZCHI 2006 Design: Artefacts and Environments, Sydney, Australia, 20-24 November 2006, pp. 237-244.


Document type: Conference Paper
Collection: Conference Papers

Title What is your husband's name? Sociological dimensions of internet banking authentication
Author(s) Singh, S
Cabraal, A
Hermansson, G
Year 2006
Conference name OZCHI 2006 Annual Conference of the Australian Computer-Human Interaction Special Interest Group (CHISIG)
Conference location Sydney, Australia
Conference dates 20-24 November 2006
Proceedings title OZCHI 2006 Design: Artefacts and Environments
Editor(s) J. Kjeldskov
J. Payy
Publisher Computer-Human Interaction Special Interest Group
Place of publication Sydney, Australia
Start page 237
End page 244
Total pages 8
Abstract First order authentication of the privacy and security of Internet banking rests mainly on distinctive user names and passwords. Our qualitative study of banking, security and privacy shows it is common for married and de facto couples in Australia to access each other's individual Internet and phone banking accounts through shared user names and PINs. This sharing happens when the couple has joint accounts, and both persons also have individual accounts, but only one person manages the money. Individual accounts appear to remain important for their symbolic meanings in a marriage, even though online money management may negate access and privacy boundaries between individual and joint accounts. This study thus finds that first order authentication policies go against social practice in some important domestic contexts. Our work points to the importance of sociological empirical user centred security study in order that security design can be built on social practice.
Subjects Computer-Human Interaction
Keyword(s) Australia
Authentication
Internet banking
Qualitative research
Security design
Sociological dimensions
Copyright notice © The author(s)
ISBN 1-59593-545-2
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