A multi-centred empirical study to measure and validate user satisfaction with hospital information services in Australia and Germany

Simon, A, Davey, W, Flaiz, B, Karpathiou, V and Wickramasinghe, N 2016, 'A multi-centred empirical study to measure and validate user satisfaction with hospital information services in Australia and Germany' in Nilmini Wickramasinghe, Joseph Tan, Indrit Troshani (ed.) Contemporary Consumer Health Informatics, Springer, Switzerland, pp. 91-100.


Document type: Book Chapter
Collection: Book Chapters

Title A multi-centred empirical study to measure and validate user satisfaction with hospital information services in Australia and Germany
Author(s) Simon, A
Davey, W
Flaiz, B
Karpathiou, V
Wickramasinghe, N
Year 2016
Title of book Contemporary Consumer Health Informatics
Publisher Springer
Place of publication Switzerland
Editor(s) Nilmini Wickramasinghe, Joseph Tan, Indrit Troshani
Start page 91
End page 100
Subjects Information Systems Development Methodologies
Summary This chapter serves to describe a systematic approach designed to develop a sound understanding of user satisfaction of hospital information services. The design incorporates the hospital context where consumers of healthcare data are many and varied, including physicians, nurses, surgeons and allied healthcare professionals, as well as various levels of management. The project described is designed to develop a thorough and in-depth analysis of all these user needs and, thus, systems can be designed optimally, which, in turn, will lead to better healthcare outcomes. The project outcomes include a verified instrument catering to user satisfaction within the hospital context.
Copyright notice © Springer International Publishing Switzerland 2016
Keyword(s) User satisfaction Success Ease of use Hospital IT departments CIO IT services
DOI - identifier 10.1007/978-3-319-25973-4_5
ISBN 9783319259710
Versions
Version Filter Type
Altmetric details:
Access Statistics: 110 Abstract Views  -  Detailed Statistics
Created: Thu, 07 Jul 2016, 12:30:00 EST by Catalyst Administrator
© 2014 RMIT Research Repository • Powered by Fez SoftwareContact us