Correlating cross-platform usability problems with eye tracking patterns

Majrashi, K, Hamilton, M and Uitdenbogerd, A 2016, 'Correlating cross-platform usability problems with eye tracking patterns', in Proceedings of the 30th British Human Computer Interaction Conference (HCI 2016), Bournemouth, United Kingdom, 11-15 July 2016, pp. 1-11.


Document type: Conference Paper
Collection: Conference Papers

Title Correlating cross-platform usability problems with eye tracking patterns
Author(s) Majrashi, K
Hamilton, M
Uitdenbogerd, A
Year 2016
Conference name HCI 2016: Fusion
Conference location Bournemouth, United Kingdom
Conference dates 11-15 July 2016
Proceedings title Proceedings of the 30th British Human Computer Interaction Conference (HCI 2016)
Publisher BCS Learning and Development Ltd
Place of publication United Kingdom
Start page 1
End page 11
Total pages 11
Abstract Evaluating the cross-platform usability of multiple interactive systems has become increasingly essential. Despite eye tracking being used to supplement traditional usability assessment, there is little research on its use for cross-platform usability evaluation. Our exploratory study seeks relationship between eye-tracking metrics and cross-platform usability problems. We user-tested three cross-platform services and identified a set of usability problems. We separated the identified problems into traditional and cross-platform usability problems. Some of the cross-platform usability problems were associated with users' eye-tracking patterns. We found that consistency on many levels is a major problem cross-platform and we recommend some considerations for evaluators to use as indicators to predict possible cross-platform usability problems.
Subjects Computer-Human Interaction
Keyword(s) User Testing
Eye Tracking
Cross-Platform
Cross-Device
Usability
Inter-Usability.
Copyright notice © The Authors. Published by BCS Learning and Development Ltd
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