Innovative capability development process: a Singapore IT healthcare case study

Teoh, S and Cai, S 2009, 'Innovative capability development process: a Singapore IT healthcare case study', in S. Newell, E. Whitley, N. Pouloudi, J. Wareham and L. Mathiassen (ed.) Proceedings of the 17th European Conference on Information Systems (ECIS 2009), Verona, Italy, 8-10 June 2009, pp. 1-13.


Document type: Conference Paper
Collection: Conference Papers

Title Innovative capability development process: a Singapore IT healthcare case study
Author(s) Teoh, S
Cai, S
Year 2009
Conference name 17th European Conference on Information Systems (ECIS 2009)
Conference location Verona, Italy
Conference dates 8-10 June 2009
Proceedings title Proceedings of the 17th European Conference on Information Systems (ECIS 2009)
Editor(s) S. Newell
E. Whitley
N. Pouloudi
J. Wareham
L. Mathiassen
Publisher Information Systems and Innovation Group
Place of publication Verona, Italy
Start page 1
End page 13
Total pages 13
Abstract With the global spending of more than US$4.1 trillion in 2007, healthcare has been one of the largest industries worldwide. To better plan and develop the healthcare system, an effective way is to leverage on the advancement of information technology (IT). However, despite of many attempts in the computerization and automation of healthcare services, most of the healthcare information systems failed to deliver in the era of rising expectations. With respect to this aspect, this study focuses on the success stories of a private-owned hospital in Singapore. We illustrate our lessons learned from this hospital, the Alexandra Hospital, which has successfully innovated a healthcare system setting and making a benchmark standard for the Singapore healthcare industry. By conceptualizing on the generation of innovative capability process, this study complements the scarce innovation literature in the service industry. Theoretical and practical contributions were shared and documented in this paper.
Subjects Information Systems Management
Keyword(s) information technology in healthcare
innovation in services
innovation in services
Copyright notice © 2009 ECIS
ISBN 9788861293915
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