Design and the creation of representational artefacts for interactive social problem solving

Cooney, R, Stewart, N, Ivanka, T and Haslem, N 2016, 'Design and the creation of representational artefacts for interactive social problem solving', in P. Lloyd and E. Bohemia (ed.) Proceedings of the 2016 Design Research Society 50th Anniversary Conference, Brighton, United Kingdom, 27-30 June 2016, pp. 1-17.


Document type: Conference Paper
Collection: Conference Papers

Title Design and the creation of representational artefacts for interactive social problem solving
Author(s) Cooney, R
Stewart, N
Ivanka, T
Haslem, N
Year 2016
Conference name DRS 2016: Future-Focused Thinking
Conference location Brighton, United Kingdom
Conference dates 27-30 June 2016
Proceedings title Proceedings of the 2016 Design Research Society 50th Anniversary Conference
Editor(s) P. Lloyd and E. Bohemia
Publisher Design Research Society
Place of publication Brighton, United Kingdom
Start page 1
End page 17
Total pages 17
Abstract This paper highlights the role of design and designers in the creation of visual artefacts as boundary objects to be used to facilitate social problem solving. Many problems in human service systems can only be solved by purposive action amongst the stakeholders of the system but each stakeholder has only a partial view of the system. Boundary objects that present a multi-stakeholder perspective can facilitate problem solving by creating representations of the system that are meaningful to all stakeholders. In this study we used sensemaking (often a textual practice) and visualisation to create a high complexity representational artefact to enable shared understandings of an occupational rehabilitation system.
Subjects Design Innovation
Design Practice and Management not elsewhere classified
Visual Communication Design (incl. Graphic Design)
Keyword(s) visual sensemaking
social problem solving
complex multiā€stakeholder service system
boundary objects
ISSN 2398-3132
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