Innovation-related knowledge from customers for new financial services: A conceptual framework

De Smet, D, Mention, A-L and Torkkeli, M 2013, 'Innovation-related knowledge from customers for new financial services: A conceptual framework', Journal of Innovation Management, vol. 1, no. 2, pp. 67-85.


Document type: Journal Article
Collection: Journal Articles

Title Innovation-related knowledge from customers for new financial services: A conceptual framework
Author(s) De Smet, D
Mention, A-L
Torkkeli, M
Year 2013
Journal name Journal of Innovation Management
Volume number 1
Issue number 2
Start page 67
End page 85
Total pages 19
Publisher Faculdade de Engenharia da Universidade do Porto
Abstract Customers are reported to be providers of innovation-related knowledge for the development of new services. In order to benefit from this source of innovation-related knowledge, a company requires the organizational capability to identify and use it, denoted as its absorptive capacity. This research provides a conceptual framework for the co-creation of new financial services, which is driven by the underlying organizational learning mechanisms of a company's absorptive capacity. The context of financial services, which are characterized as being knowledge-intensive, should provide an interesting area of research for testing this conceptual framework.
Subject Innovation and Technology Management
Keyword(s) Absorptive capacity
co-creation
customer involvement
new financial service development
Copyright notice © 2013 creativecommons.org/licenses
ISSN 2183-0606
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