An importance-performance analysis for supplier assessment in foreign-aid funded procurement

Khan, S and Rahman, S 2009, 'An importance-performance analysis for supplier assessment in foreign-aid funded procurement', in K. Pawar and C. Lalwani (ed.) Proceedings of the 14th International Symposium on Logistics (14th ISL), Istanbul, Turkey, 5-8 July 2009, pp. 174-182.


Document type: Conference Paper
Collection: Conference Papers

Title An importance-performance analysis for supplier assessment in foreign-aid funded procurement
Author(s) Khan, S
Rahman, S
Year 2009
Conference name ISL 2009
Conference location Istanbul, Turkey
Conference dates 5-8 July 2009
Proceedings title Proceedings of the 14th International Symposium on Logistics (14th ISL)
Editor(s) K. Pawar and C. Lalwani
Publisher Nottingham University Business School
Place of publication Nottingham, United Kingdom
Start page 174
End page 182
Total pages 9
Abstract Purpose - The supplier assessment process and the supplier assessment criteria used by the organisational buyers are considered critical elements for suppliers' choice process. However, little attention has so far been given for supplier assessment in foreign-aid funded procurement in the context of developing countries. Using a sample of Executing Agencies (EAs), Donor Agency Executives (DAE) and Supplying Organisation Executives (SOE) this study identified the supplier assessment criteria and their relative importance in foreign-aid funded procurement in Bangladesh. It also assessed the extent of match between buyers' requirements and suppliers' performance. Design/approach/methodology - An instrument with 32 seven-point (1- rarely, 7 mostly) Likert scaled items was employed to gather data on the level of importance assigned by both buyers and suppliers on each item. In this study EAs and DAEs represent buyers, whereas SOEs represent suppliers. The importance-performance matrix (IPM) analysis was conducted to assess the gap between what is required by the buyers and what is provided by the suppliers, and to categorise the assessment items into four categories such as 'low priority', 'possible killer', 'concentrate here', and 'keep up the good work'. Findings - The results indicate that to provide better service suppliers must assign tasks to the knowledgeable sales personnel, provide better warranties with well-known branded products, and at a reliable quality level. The supplier organistions should organize a high caliber management system so that they are capable of providing services without constant follow-up by the buyers and response to buyers' enquiries promptly. Originality/value - The results of the study could be adopted to design supplier assessment procedure in other developing countries.
Subjects Logistics and Supply Chain Management
Keyword(s) Assessment criteria
Importance-performance matrix
Foreign-aid funded procurement
Developing country
Copyright notice © Copyright Nottingham University Business School, 2009
ISBN 978 0 85358 220 5
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