Western and eastern approaches to crisis management for global tourism: some differences

Schmidt, P and Berrell, M 2007, 'Western and eastern approaches to crisis management for global tourism: some differences' in E. Laws, B. Prideaux, K. Chon (ed.) Crisis Management in Tourism, CABI Publishing, Wallingford, pp. 66-80.


Document type: Book Chapter
Collection: Book Chapters

Title Western and eastern approaches to crisis management for global tourism: some differences
Author(s) Schmidt, P
Berrell, M
Year 2007
Title of book Crisis Management in Tourism
Publisher CABI Publishing
Place of publication Wallingford
Editor(s) E. Laws, B. Prideaux, K. Chon
Start page 66
End page 80
Subjects Tourism Economics
Summary This chapter briefly sketches the evolution of approaches to crisis management in the West and discusses the extent to which responses to a crisis are determined or at least substantially shaped by one's national culture. In the context of the expanding global tourism industry, it is argued that the issue of the cultural architecture of crisis management cannot be ignored. Crisis management in Malaysia is discussed, providing an example of approaches to crisis management in a non-Western context.
Copyright notice © 2007 CABI
Keyword(s) tourism
crisis management
ISBN 1845930479
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