Cross-Cultural effectiveness of western expatriate-Thai client interactions: Lessons learned for IHRM research and theory

Fisher, G and Hartel, C 2003, 'Cross-Cultural effectiveness of western expatriate-Thai client interactions: Lessons learned for IHRM research and theory', Cross Cultural Management, vol. 10, no. 4, pp. 4-28.


Document type: Journal Article
Collection: Journal Articles

Title Cross-Cultural effectiveness of western expatriate-Thai client interactions: Lessons learned for IHRM research and theory
Author(s) Fisher, G
Hartel, C
Year 2003
Journal name Cross Cultural Management
Volume number 10
Issue number 4
Start page 4
End page 28
Total pages 24
Publisher Barmarick Publications
Abstract Expatriates who perform poorly in their overseas assignments cost multinational enterprises billions of dollars, damage firm reputation, disrupt relationships with local nationals, and often exact a cost on expatriates psychological well-being. International human resource management, which assumes the crucial responsibility of managing expatriates, should therefore be able to identify the competencies underlying effective expatriate performance, and evaluate crosscultural competence and overall effectiveness. Little research, however, is available on the role of culture in determining cross-cultural effectiveness in expatriate-client interactions. Moreover, it is rarely acknowledged that the customer impacts upon the effectiveness of such interactions. This paper provides a theoretical explication of the relationships between the factors of intercultural effectiveness, sociobiographical characteristics, and perceived task and contextual performance of individual managers operating in an intercultural environment. Qualitative research is conducted which, in general, demonstrates the importance of examining intercultural effectiveness from the respective cultural perspectives of the expatriate and the host country client. The findings elucidate the factors contributing to the intercultural effectiveness of Western expatriate managers operating in intercultural teams in Thailand.
Subject International Business
DOI - identifier 10.1108/13527600310797667
ISSN 1352-7606
Versions
Version Filter Type
Altmetric details:
Access Statistics: 174 Abstract Views  -  Detailed Statistics
Created: Mon, 04 Oct 2010, 13:29:39 EST by Catalyst Administrator
© 2014 RMIT Research Repository • Powered by Fez SoftwareContact us