Adoption and use of internet banking in the Sultanate of Oman: An exploratory study

Al-Sabbagh, I and Molla, A 2004, 'Adoption and use of internet banking in the Sultanate of Oman: An exploratory study', Journal of Internet Banking and Commerce, vol. 9, no. 2, pp. 1-12.


Document type: Journal Article
Collection: Journal Articles

Title Adoption and use of internet banking in the Sultanate of Oman: An exploratory study
Author(s) Al-Sabbagh, I
Molla, A
Year 2004
Journal name Journal of Internet Banking and Commerce
Volume number 9
Issue number 2
Start page 1
End page 12
Total pages 11
Publisher Array Development
Abstract The aim of this paper is to explore the drivers and inhibitors of customers's Internet banking adoption in the Sultanate of Oman. Data from 225 respondents were used to address the aim. Our preliminary findings indicate that, in Oman, only two banks offer Internet banking services to customers. The main drivers of adoption appear to be compatibility, usefulness and ease of use. The extent of use is affected by lack of government support, poor quality of connection and page loading speed. Trust and face-to-face personal banking preference have been found as major inhibitors of IB adoption. Some preliminary implications for practitioners are highlighted.
Subject Human Information Behaviour
ISSN 1204-5357
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Created: Mon, 04 Oct 2010, 13:29:39 EST by Catalyst Administrator
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