Informing the design of spoken conversational search: Perspective paper

Trippas, J, Spina, D, Cavedon, L, Joho, H and Sanderson, M 2018, 'Informing the design of spoken conversational search: Perspective paper', in Proceedings of the 2018 Conference on Human Information Interaction and Retrieval (CHIIR '18), New Brunswick, United States, 11 - 15 March 2018, pp. 32-41.


Document type: Conference Paper
Collection: Conference Papers

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Title Informing the design of spoken conversational search: Perspective paper
Author(s) Trippas, J
Spina, D
Cavedon, L
Joho, H
Sanderson, M
Year 2018
Conference name CHIIR '18 Conference on Human Information Interaction and Retrieval
Conference location New Brunswick, United States
Conference dates 11 - 15 March 2018
Proceedings title Proceedings of the 2018 Conference on Human Information Interaction and Retrieval (CHIIR '18)
Publisher Association for Computing Machinery
Place of publication United States
Start page 32
End page 41
Total pages 10
Abstract We conducted a laboratory-based observational study where pairs of people performed search tasks communicating verbally. Examination of the discourse allowed commonly used interactions to be identified for Spoken Conversational Search (SCS). We compared the interactions to existing models of search behaviour. We find that SCS is more complex and interactive than traditional search. This work enhances our understanding of different search behaviours and proposes research opportunities for an audio-only search system. Future work will focus on creating models of search behaviour for SCS and evaluating these against actual SCS systems.
Subjects Computer-Human Interaction
Information Retrieval and Web Search
Keyword(s) conversational search
empirical
spoken conversational search
voice interaction
DOI - identifier 10.1145/3176349.3176387
Copyright notice © 2018 Association for Computing Machinery
ISBN 9781450349253
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