Developing information communication technologies for the human services: Mental health and employment

Martin, J and McKay, E 2010, 'Developing information communication technologies for the human services: Mental health and employment' in J. Martin and L. Hawkins (ed.) Information Communication Technologies for Human Services Education and Delivery: Concepts and Cases, IGI Global, United states, pp. 152-166.


Document type: Book Chapter
Collection: Book Chapters

Title Developing information communication technologies for the human services: Mental health and employment
Author(s) Martin, J
McKay, E
Year 2010
Title of book Information Communication Technologies for Human Services Education and Delivery: Concepts and Cases
Publisher IGI Global
Place of publication United states
Editor(s) J. Martin and L. Hawkins
Start page 152
End page 166
Subjects Counselling, Welfare and Community Services
Computer Perception, Memory and Attention
Summary This chapter introduces a design process for developing useful information communication technologies for the human services. Key to the success of the design process is an in-depth knowledge and understanding of user needs and requirements. The stages involved in the design process are presented in this chapter and include: user and task analysis, persona and scenario development and the establishment of measurable usability goals. A case study illustrates the application of this design process to develop a Web enabled electronic work requirement awareness program (e-WRAP) for people recovering from mental illness seeking employment. The challenge for social workers is to use these new technologies to improve service provision and enhance quality of life without compromising ethical standards of practice; particularly in relation to client confidentiality, privacy and self-determination.
Copyright notice © 2010 by IGI Global
Keyword(s) information communication technologies
ICT
human services
health
employment
Web enabled electronic work requirement awareness program
e-WRAP
mental illness
social work
ethics
ISBN 9781605667355
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Created: Mon, 04 Oct 2010, 15:29:00 EST by Catalyst Administrator
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