User-generated content on the Facebook page of an emergency management agency: A thematic analysis

Chirayath, J and John, B 2017, 'User-generated content on the Facebook page of an emergency management agency: A thematic analysis', Online Information Review, vol. 41, no. 4, pp. 558-579.


Document type: Journal Article
Collection: Journal Articles

Title User-generated content on the Facebook page of an emergency management agency: A thematic analysis
Author(s) Chirayath, J
John, B
Year 2017
Journal name Online Information Review
Volume number 41
Issue number 4
Start page 558
End page 579
Total pages 22
Publisher Emerald Group Publishing Ltd.
Abstract Purpose: The purpose of this paper is to explore themes eventuating from the user-generated content posted by users on the Facebook page of an emergency management agency. Design/methodology/approach: An information classification framework was used to classify user-generated content posted by users including all of the content posted during a six month period (January to June 2015). The posts were read and analysed thematically to determine the overarching themes evident across the entire collection of user posts. Findings: The results of the analysis demonstrate that the key themes that eventuate from the user-generated content posted are "Self-preparedness", "Emergency signalling solutions", "Unsurpassable companion", "Aftermath of an emergency", and "Gratitude towards emergency management staff". Major user-generated content identified among these themes are status-update, criticism, recommendation, and request. Research limitations/implications - This study contributes to theory on the development of key themes from user-generated content posted by users on a public social networking site. An analysis of user-generated content identified in this study implies that, Facebook is primarily used for information dissemination, coordination and collaboration, and information seeking in the context of emergency management. Users may gain the benefits of identity construction and social provisions, whereas social conflict is a potential detrimental implication. Other user costs include lack of social support by stakeholders, investment in social infrastructure and additional work force required to alleviate the technological, organisational, and social barriers in communication among stakeholders in emergency management. A collective activity system built upon the Activity Theory was used as a lens to describe users' activity of posting content on the Facebook page of an emergency management agency. Practical implications: By analysing the findings, administrators and
Subject Information Systems not elsewhere classified
Keyword(s) Activity Theory
Emergency management
Social networking sites
Thematic analysis
User benefits and challenges
User-generated content
DOI - identifier 10.1108/OIR-09-2015-0295
Copyright notice © Emerald Publishing Limited.
ISSN 1468-4527
Versions
Version Filter Type
Citation counts: TR Web of Science Citation Count  Cited 1 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 0 times in Scopus Article
Altmetric details:
Access Statistics: 24 Abstract Views  -  Detailed Statistics
Created: Tue, 23 Oct 2018, 16:00:00 EST by Catalyst Administrator
© 2014 RMIT Research Repository • Powered by Fez SoftwareContact us