Organizational culture influence on client involvement

Trigunarsyah, B 2017, 'Organizational culture influence on client involvement', Engineering, Construction and Architectural Management, vol. 24, no. 6, pp. 1155-1169.


Document type: Journal Article
Collection: Journal Articles

Title Organizational culture influence on client involvement
Author(s) Trigunarsyah, B
Year 2017
Journal name Engineering, Construction and Architectural Management
Volume number 24
Issue number 6
Start page 1155
End page 1169
Total pages 15
Publisher Emerald Publishing Limited
Abstract Purpose - Lack of client involvement in construction of public projects has been identified as the main cause of many operational problems. Organizational culture (OC) plays a major role in guiding and shaping behavior of organizations, which could lead to the lack of client involvement. The purpose of this paper is to investigate the influence of OC on client's involvement in construction project delivery. Design/methodology/approach - A questionnaire survey was distributed to various government agencies of the Kingdom of Saudi Arabia. Structural equation modeling is used to determine the significance of the impact of OC factors on the involvement of clients in construction projects. Findings - This study suggests that OC plays a major role in influencing and increasing the client involvement in construction projects by emphasizing team orientation, which includes team contribution and team accountability. In addition, it is also important to value employee's idea. Research limitations/implications - This study was limited to government agencies as clients in construction projects, i.e. only public sector construction projects (not private sector projects). Therefore, researchers are encouraged to investigate client involvement in the private sector projects. Originality/value - This paper provides empirical evidence of the relationships between OC and the client involvement in construction projects by emphasizing team orientation.
Subject Building Construction Management and Project Planning
Keyword(s) Client involvement
Organizational culture
Project delivery
Public sector organizations
Saudi Arabia
Structural equation modelling
DOI - identifier 10.1108/ECAM-06-2016-0141
Copyright notice © Emerald Publishing Limited
ISSN 0969-9988
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