An empirical study of applying ISO 9001 elements in large size Indonesian contractors

Trigunarsyah, B, Coffey, V and Willar, D 2011, 'An empirical study of applying ISO 9001 elements in large size Indonesian contractors', in Syed Ahmed, Hamimah Adnan, Kamalesh Panthi, Salman Azhar, Roshana Takim, Gazan Bozai (ed.) Proceedings of the Sixth International Conference on Construction in the 21st Century: Construction Challenges in the New Decade (CITC-VI 2011), Kuala Lumpar, Malaysia, 5-7 July 2011, pp. 496-503.


Document type: Conference Paper
Collection: Conference Papers

Title An empirical study of applying ISO 9001 elements in large size Indonesian contractors
Author(s) Trigunarsyah, B
Coffey, V
Willar, D
Year 2011
Conference name CITC-VI 2011
Conference location Kuala Lumpar, Malaysia
Conference dates 5-7 July 2011
Proceedings title Proceedings of the Sixth International Conference on Construction in the 21st Century: Construction Challenges in the New Decade (CITC-VI 2011)
Editor(s) Syed Ahmed, Hamimah Adnan, Kamalesh Panthi, Salman Azhar, Roshana Takim, Gazan Bozai
Publisher East Carolina University (ECU)
Place of publication United States
Start page 496
End page 503
Total pages 8
Abstract The effective implementation of such an ISO 9001 Quality Management System (QMS) in construction companies requires a proper and full implementation of the system to allow companies to improve the way they operate, by this means increasing profitability and market share, producing innovative and sustainable construction products, or improving employee and customer satisfaction. In light of this, this paper discusses the current status of QMS implementation, particularly related to the twenty elements of ISO 9001 within the grade 7 (G-7) category of Indonesian construction companies. A survey was conducted involving 403 respondents from 77 companies, to solicit an evaluation of the current implementation levels of the ISO 9001 elements. The survey findings indicated that for a large percentage of the sector surveyed they had 'not so fully implemented' the elements. Scrutiny of the data had also indicated elements that are 'minimally implemented', whilst none of the elements fell in the category of 'fully implemented'. Based on these findings, it is suggested that the G-7 contractors may need to fully commit to practicing control of customer-supplied product and statistical techniques in order to enhance an effective implementation of ISO 9001 elements for ensuring better quality performance. These two elements are recognized as the least implemented of the quality elements.
Subjects Building Construction Management and Project Planning
Copyright notice © 2011 by CITC-VI, Greenville, North Carolina, USA. All rights reserved
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