The Role of Top Management Participation and IT Capability in Developing SMEs' Competitive Process Capabilities

Bi, R, Davison, R and Smyrnios, K 2019, 'The Role of Top Management Participation and IT Capability in Developing SMEs' Competitive Process Capabilities', Journal of Small Business Management, vol. 57, no. 3, 2, pp. 1008-1026.


Document type: Journal Article
Collection: Journal Articles

Title The Role of Top Management Participation and IT Capability in Developing SMEs' Competitive Process Capabilities
Author(s) Bi, R
Davison, R
Smyrnios, K
Year 2019
Journal name Journal of Small Business Management
Volume number 57
Issue number 3
Article Number 2
Start page 1008
End page 1026
Total pages 19
Publisher Wiley-Blackwell
Abstract This research explores how top management participation and three types of IT capability enable SMEs' competitive process alignment and flexibility capabilities. Our research hypotheses are tested using data from 310 Australian SMEs. Results show that top management participation and external IT linkage capability positively affect both process alignment and process flexibility. While IT infrastructure capability and IT business spanning capability positively affect process alignment, they are not significantly related to process flexibility. In addition, both process alignment and process flexibility capabilities have significant positive effects on SME performance. Contributions and implications of this study are discussed.
Subject Entrepreneurship
Small Business Management
Keyword(s) IT Capability
SMEs
Process Alignment
Process Flexibility
IT Infrastructure
DOI - identifier 10.1111/jsbm.12380
Copyright notice © 2018 International Council for Small Business
ISSN 0047-2778
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