Look after Your Neighbours: Social Media and Vulnerable Groups during Extreme Weather Events

Poblet Balcell, M, Karanasios, S and Cooper, V 2018, 'Look after Your Neighbours: Social Media and Vulnerable Groups during Extreme Weather Events', in Kristin Stock and Deborah Bunker (ed.) Proceedings of the Information Systems for Crisis Response and Management Asia Pacific Conference (ISCRAM ASIA 2018), Wellington, New Zealand, 5-7 November 2018, pp. 408-415.


Document type: Conference Paper
Collection: Conference Papers

Title Look after Your Neighbours: Social Media and Vulnerable Groups during Extreme Weather Events
Author(s) Poblet Balcell, M
Karanasios, S
Cooper, V
Year 2018
Conference name ISCRAM ASIA 2018: Innovating for Resilience
Conference location Wellington, New Zealand
Conference dates 5-7 November 2018
Proceedings title Proceedings of the Information Systems for Crisis Response and Management Asia Pacific Conference (ISCRAM ASIA 2018)
Editor(s) Kristin Stock and Deborah Bunker
Publisher ISCRAM Association
Place of publication Brussels, Belgium
Start page 408
End page 415
Total pages 8
Abstract Emergency management organisations across the world routinely use social media to reach out populations for preparedness and response to extreme weather events. In this paper we present a preliminary analysis of social media strategies towards vulnerable populations in the State of Victoria (Australia). Using the notion of vulnerability in an emergency management context (e.g. older persons, socially/geographically isolated persons, people with disabilities, refugee/recent migrant communities) we explore whether and how organisations address vulnerable groups with targeted messages. Our initial findings suggest that organisations do not tend to interact directly with these groups. Rather, reliance on 'information brokers' (intermediary organisations and individuals with an expected duty of care) seems to be a preferred strategy.
Subjects Information Systems not elsewhere classified
Keyword(s) Social media
vulnerable populations
extreme weather events
emergency management organisations.
Copyright notice © Massey University, 2018 All rights reserved.
ISBN 9780473454470
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