Learnings, case studies and guidelines for establishing shared and collaborative service delivery in the non-government sector

Lennie, J 2010, Learnings, case studies and guidelines for establishing shared and collaborative service delivery in the non-government sector, Queensland Government, Brisbane, Australia


Document type: Commissioned Reports
Collection: Commissioned Reports

Title of report Learnings, case studies and guidelines for establishing shared and collaborative service delivery in the non-government sector
Author(s) Lennie, J
Year of publication 2010
Publisher Queensland Government
Place of publication Brisbane, Australia
Subjects Anthropology not elsewhere classified
Abstract/Summary This report presents learnings, case studies, guidelines and resources for non-government organisations that are planning to implement shared or collaborative arrangements with other agencies. It summarises results from an evaluation of the implementation phase of the Multi-Tenant Service Centre (MTSC) Pilots Project, which was completed in June 2008. This evaluation shows that developing and implementing shared and collaborative arrangements is a complex process that presents many risks, challenges and barriers to success, but can have many potential benefits for non government organisations. As this report makes clear, there is no 'one size fits all' approach to this process.
Commissioning body Department of Communities
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