Country Fire Authority and New Engagement Approaches: Evaluation

Phillips, R 2015, Country Fire Authority and New Engagement Approaches: Evaluation, Centre for Sustainable Organisations and Work, Melbourne, Australia


Document type: Commissioned Reports
Collection: Commissioned Reports

Title of report Country Fire Authority and New Engagement Approaches: Evaluation
Author(s) Phillips, R
Year of publication 2015
Publisher Centre for Sustainable Organisations and Work
Place of publication Melbourne, Australia
Subjects Applied Sociology, Program Evaluation and Social Impact Assessment
Social Change
Abstract/Summary The Country Fire Authority tried new engagement approaches in four localities across Victoria. The approaches were: arts-based, using music, drama and visual art; a modified community fire guard program; a scenario mapping exercise; and a community-led volunteer brigade support committee. Evaluation interviews were conducted with trial participants, CFA staff and volunteers and facilitators. Key findings included social networks were developed by building new links between CFA and residents. Spin-off activities were also reported including the musicapproach being tried in a further two localities. Knowledge about bushfire risk was reaffirmed rather than developed, although some new learning was reported among facilitators. Concerns were raised about the capacities of CFA (both volunteers and staff) to deliver new ways of engaging with residents. The CFA should consider developing more innovative engagement approaches through supporting staff and volunteers to gain the appropriate skills and by conducting longer-term trials.
Commissioning body Country Fire Authority
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