Mobile money in Haiti: Potentials and challenges

Taylor, E, Baptiste, E and Horst, H 2011, Mobile money in Haiti: Potentials and challenges, Institute for Money, Technology and Financial Inclusion, California, United States


Document type: Commissioned Reports
Collection: Commissioned Reports

Title of report Mobile money in Haiti: Potentials and challenges
Author(s) Taylor, E
Baptiste, E
Horst, H
Year of publication 2011
Publisher Institute for Money, Technology and Financial Inclusion
Place of publication California, United States
Subjects Communication and Media Studies not elsewhere classified
Abstract/Summary In November 2010, Digicel and Voilá both made mobile money services publicly available in Haiti. Building upon our previous research on domestic remittances and financial practices, we returned to Haiti from December to April to identify mobile money's potentials and challenges given the specific characteristics of the mobile money services offered and the needs of the Haitian population. This report presents our analysis of how the new mobile money services fit into Haiti's existing socioeconomic environment, and how customers are adapting and using the services. We identify six key insights and make recommendations for the development of mobile money in Haiti.
Commissioning body Institute for Money, Technology and Financial Inclusion
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