Developing job quality benchmarks in Australian aged care services

Parvazian, S, Charlesworth, S, King, D and Skinner, N 2014, Developing job quality benchmarks in Australian aged care services, Centre for Work+Life, University of South Australia, Adelaide, Australia


Document type: Commissioned Reports
Collection: Commissioned Reports

Title of report Developing job quality benchmarks in Australian aged care services
Author(s) Parvazian, S
Charlesworth, S
King, D
Skinner, N
Year of publication 2014
Publisher Centre for Work+Life, University of South Australia
Place of publication Adelaide, Australia
ISBN 9780987512086
Subjects Human Resources Management
Abstract/Summary This report uses detailed analysis of the National Aged Care Workforce Census and Survey, 2012, to identify benchmarks of job quality for Personal Care Attendants (PCAs) and Community Care Workers (CCWs). These are the two main occupations in the aged care workforce, comprising 68 percent of those employed in direct care in residential facilities and 81 percent of those employed in direct care in community outlets respectively (King et al, 2013).The purpose in identifying these job quality benchmarks is two-fold. Firstly, they allow different organisations within the aged care sector to assess themselves against industry-wide job quality norms. Secondly, they provide the basis for the development of organisation-specific benchmarks by the three aged care industry partners involved in the Quality Care Quality Jobs Project, and will inform the development of measures for interventions designed to improve both job and care quality.
Commissioning body Department of Social Services, Australian Government
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