Warrnambool exchange fire consumer and social impact analysis

Gregory, M and Scholfield, K 2014, Warrnambool exchange fire consumer and social impact analysis, Australian Communications Consumer Action Network, Melbourne, Australia

Document type: Commissioned Reports
Collection: Commissioned Reports

Title of report Warrnambool exchange fire consumer and social impact analysis
Author(s) Gregory, M
Scholfield, K
Year of publication 2014
Publisher Australian Communications Consumer Action Network
Place of publication Melbourne, Australia
ISBN 9781921974205
Subjects Applied Sociology, Program Evaluation and Social Impact Assessment
Abstract/Summary This report presents analyses of the far-reaching social impacts of the fire and resulting telecommunications outage in Warrnambool, a large regional town in Western Victoria, Australia. The findings have relevance to preparedness and risk mitigation for future telecommunications losses - incidents that will grow in impact as reliance on telecommunications infrastructure becomes ever more integral to individual, business and community life. The ramifications of the outage may continue for a long time yet. Arguably, the social impact of a technology breakdown of the magnitude of the Warrnambool exchange outage is unlikely ever to be thoroughly quantified. What is clearly demonstrated in the data collected during and after the outage is the depth and breadth of the social impact. People were affected in all aspects of their lives. Distinct, though interconnected, important themes emerging from the data included the impact on work, money, health and safety, communicating, and community life. Important data was also collected on the positive effects of the outage. Information gathered regarding the usage of alternate media and information sources have immediate relevance for planning at individual, family, community, business and government policy levels.
Commissioning body Australian Communications Consumer Action Network
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