Productivity benefits of employer-sponsored training: A study of the Australia transport and logistics industry

Chhetri, P, Gekara, V, Manzoni, A and Montague, A 2018, 'Productivity benefits of employer-sponsored training: A study of the Australia transport and logistics industry', Education and Training, vol. 60, no. 9, pp. 1009-1025.

Document type: Journal Article
Collection: Journal Articles

Title Productivity benefits of employer-sponsored training: A study of the Australia transport and logistics industry
Author(s) Chhetri, P
Gekara, V
Manzoni, A
Montague, A
Year 2018
Journal name Education and Training
Volume number 60
Issue number 9
Start page 1009
End page 1025
Total pages 17
Publisher Emerald Publishing Limited
Abstract The purpose of this paper is to examine the impact of employer-sponsored workforce training on employee productivity in the Australian transport and logistics industry. It challenges the quantitative notion of the ratio of input-output per labour hour as the single most important measure of productivity. Design/methodology/approach: The study utilised a mixed-method approach, involving online and on-site survey questionnaires and on-site semi-structured interviews of employers, employees and students within the industry. Survey questionnaires were administered to Vocational Education and Training (VET) learners to determine the dimensions of productivity gains, while qualitative interviews were conducted specifically to capture employers' perceptions and expectations of the benefits of training. Findings: Results show that the relationship between employer-sponsored training and workforce productivity is multi-dimensional where, ideally, all essential dimensions must be fulfilled to effectively achieve sustainable productivity level. One dimension is the quantitative measure of increased performance as an outcome of enhanced knowledge, skills and competencies. Another relates to the increased self-confidence, job satisfaction and pride. The third dimension is the cost savings that come with increasing employees' overall awareness and appreciation of occupational health and safety. The results show that, aside from the dominant theories on training and labour productivity, the perception of the benefits of training on workplace productivity is not merely limited to the conventional understanding of productivity as a simplistic relationship between resource inputs and tangible outputs. Practical implications: Firms should consider redefining the benefits of training to include employee well-being and individual contribution to common team and organisational goals. Organisations therefore should broaden the notion of productivity to incorporate intangible benefits. Ori
Subject Human Resources Management
Logistics and Supply Chain Management
Keyword(s) Productivity
Transport and logistics
Vocational education
DOI - identifier 10.1108/ET-02-2017-0029
Copyright notice © Emerald Publishing Limited
ISSN 0040-0912
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