What can speculative design teach us about designing for healthcare services?

Hoang, T, Khot, R, Waite, N and Mueller, F 2018, 'What can speculative design teach us about designing for healthcare services?', in Proceedings of the 30th Australian Conference on Computer-Human Interaction (OzCHI 2018), Melbourne, Australia, 4 - 7 December 2018, pp. 463-472.


Document type: Conference Paper
Collection: Conference Papers

Title What can speculative design teach us about designing for healthcare services?
Author(s) Hoang, T
Khot, R
Waite, N
Mueller, F
Year 2018
Conference name OzCHI 2018
Conference location Melbourne, Australia
Conference dates 4 - 7 December 2018
Proceedings title Proceedings of the 30th Australian Conference on Computer-Human Interaction (OzCHI 2018)
Publisher Association for Computing Machinery
Place of publication New York, United States
Start page 463
End page 472
Total pages 10
Abstract Understanding patient needs is an important factor in the design of healthcare services, however ethnographic research methods can be intrusive in sensitive care settings and create privacy concerns such as when researching Type 2 diabetes. We offer the Fiction Probe as a contribution in the form of a field study tool that uses storytelling to allow patients to tell their story from their perspective. We used speculative design and the multi-choice narrative, represented as a pick-a-path storybook, to re-imagine the form and content of field study research tools. With our work, we hope to expand the range of methods used to understand patients in healthcare settings and to also inspire new ways of thinking about field study research tools in sensitive care settings, and more broadly, in ambiguous design contexts.
Subjects Computer-Human Interaction
Keyword(s) Healthcare
Type 2 diabetes
field study research tools
speculative design
cultural probes
DOI - identifier 10.1145/3292147.3292160
Copyright notice © 2018 Copyright is held by the owner/author(s).
ISBN 9781450361880
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