Consumer participation at Specialist Homelessness Services: Do the homeless have a say in the services they receive?

Phillips, D and Kuyini, A 2017, 'Consumer participation at Specialist Homelessness Services: Do the homeless have a say in the services they receive?', International Social Work, vol. 61, no. 6, pp. 1095-1115.


Document type: Journal Article
Collection: Journal Articles

Title Consumer participation at Specialist Homelessness Services: Do the homeless have a say in the services they receive?
Author(s) Phillips, D
Kuyini, A
Year 2017
Journal name International Social Work
Volume number 61
Issue number 6
Start page 1095
End page 1115
Total pages 21
Publisher Sage Publications Ltd.
Abstract This study in the state of New South Wales, Australia, explored what Specialist Homelessness Services are currently implementing in regard to consumer participation, what is working and what barriers to consumer participation have been encountered by both service users and providers. Three staff members, one consumer volunteer and 10 homeless persons from three services were interviewed. The interviews were analysed using thematic analysis. The study found that while consumers have some opportunities to participate, and that participation is beneficial, there were barriers to participation, such as staff attitudes and the nature of the consumer group. The implications of these findings for staff, consumers and future policy direction are discussed.
Subject Social Program Evaluation
Counselling, Welfare and Community Services
Social Work not elsewhere classified
Keyword(s) Australia
consumer participation
homelessness
service delivery
social work
DOI - identifier 10.1177/0020872817695644
Copyright notice © The Author(s) 2017.
ISSN 0020-8728
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