Social Information Services: A Service Oriented Analysis of Social Media

Ali, K, Zhang, X, Hamilton, M and Thevathayan, C 2018, 'Social Information Services: A Service Oriented Analysis of Social Media', in Web Services - ICWS 2018, San Francisco, California, USA, 2-7 July 2018, pp. 263-279.


Document type: Conference Paper
Collection: Conference Papers

Title Social Information Services: A Service Oriented Analysis of Social Media
Author(s) Ali, K
Zhang, X
Hamilton, M
Thevathayan, C
Year 2018
Conference name International Conference on Web Services
Conference location San Francisco, California, USA
Conference dates 2-7 July 2018
Proceedings title Web Services - ICWS 2018
Publisher Springer
Place of publication Switzerland
Start page 263
End page 279
Total pages 17
Abstract Social media has emerged as a free source of public data. Despite the diversity in social media platforms, current social media analysis tools consider them as a similar entity. Hence, these tools lack the flexibility to interpret the diversity of social media platforms and its analysis requirements. In order to interpret the diversity, we propose a novel service oriented approach to visualize and analyze social media platforms. Firstly, we formalize social media as a service and classify its functional and non-functional properties. Secondly, we conduct experiments on the real-world datasets for a variety of topics. We empirically quantify the functional and non-functional properties of social media platforms. We also present future directions and research challenges associated with the service orientation of social media.
Subjects Information Systems Management
Keyword(s) Social networks and services Social information services Service orientation Quality of Service (QoS)
DOI - identifier 10.1007/978-3-319-94289-6_17
ISBN 9783319942889
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