Task Continuity and Mobile User Interfaces

Majrashi, K, Hamilton, M and Uitdenbogerd, A 2018, 'Task Continuity and Mobile User Interfaces', in Proceedings of the 17th International Conference on Mobile and Ubiquitous Multimedia, Cairo, Egypt, 25-28 November 2018, pp. 475-481.


Document type: Conference Paper
Collection: Conference Papers

Title Task Continuity and Mobile User Interfaces
Author(s) Majrashi, K
Hamilton, M
Uitdenbogerd, A
Year 2018
Conference name The 17th International Conference on Mobile and Ubiquitous Multimedia
Conference location Cairo, Egypt
Conference dates 25-28 November 2018
Proceedings title Proceedings of the 17th International Conference on Mobile and Ubiquitous Multimedia
Publisher ACM
Place of publication New York, United States
Start page 475
End page 481
Total pages 7
Abstract Task continuity is an important inter-usability attribute, for enhancing user transitioning experience. Mobile devices are commonly used in cross-device interaction, in combination with desktops or laptops devices. However, a lack of studies explored and compared factors affecting task continuity when users transit to and from the different types of mobile user interfaces: native mobile application, mobile website and mobile responsive website. To address this, we conducted a user study, with twenty-four voluntary participants, to investigate factors affecting task continuity when users switch between desktop website and the different types of mobile user interfaces. We used think-aloud protocols, observation and questionnaire to gather data. During our experiments, each participant switched between desktop and mobile interfaces to perform inter-related tasks. Inconsistency was a principle factor affecting task continuity when participants switched from and to mobile native applications and mobile websites. The difficulty in controlling user interface components and the slow loading of contents were two main factors affecting task continuity when users switched to continue working on mobile websites and mobile responsive websites.
Subjects Computer-Human Interaction
Keyword(s) User Transitioning Experience
Interusability
Task Continuity
Mobile User Interfaces
HCI design and evaluation methods
DOI - identifier 10.1145/3282894.3289742
Copyright notice © 2018 Association for Computing Machinery.
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