Dance of designing: Rethinking position, relation and movement in service design

Akama, Y and Agid, S 2018, 'Dance of designing: Rethinking position, relation and movement in service design', in ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018, Milan, Italy, 18-20 June 2018, pp. 800-811.


Document type: Conference Paper
Collection: Conference Papers

Title Dance of designing: Rethinking position, relation and movement in service design
Author(s) Akama, Y
Agid, S
Year 2018
Conference name ServDes2018
Conference location Milan, Italy
Conference dates 18-20 June 2018
Proceedings title ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018
Publisher Linköping University Electronic Press
Place of publication Linköping, Sweden
Start page 800
End page 811
Total pages 12
Abstract Despite the recognised need for service design (SD) to understand the complexity in which it intervenes, we are concerned with its desire to fix dynamic configurations through a dominant instrumentalized worldview. We critique the journey map - an iconic method in SD - as one illustration of this fixing tendency in order to highlight how nuanced details are sometimes designed out and argue why such omission is ethical and political. In contrast, following feminist theory, we ground our accounts of practice to argue that service ecologies are situated and continually emergent, constituted by the changing configuration of various things. Instead of fixing to make static or finalise, we use freezing as a temporary state to trace and orientate our movements in a co-design workshop. The similarity of and tension between notions of fixing and freezing is used to call out nuanced differences and attend to the intrinsic, dynamic and temporal nature of service design.
Subjects Design Innovation
Keyword(s) Positionality
politics
emergence
feminist theory
participatory design
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ISBN 9789176852378
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