The Impact of Client Involvement on Project Performance: Case of the Kingdom of Saudi Arabia

Trigunarsyah, B and Al Solaiman, S 2016, 'The Impact of Client Involvement on Project Performance: Case of the Kingdom of Saudi Arabia', in Proceedings of the CIB World Building Congress 2016 Volume V Advancing products and services, Tampere, Finland, 30 May - 3 June 2016, pp. 258-269.


Document type: Conference Paper
Collection: Conference Papers

Title The Impact of Client Involvement on Project Performance: Case of the Kingdom of Saudi Arabia
Author(s) Trigunarsyah, B
Al Solaiman, S
Year 2016
Conference name CIB World Building Congress 2016
Conference location Tampere, Finland
Conference dates 30 May - 3 June 2016
Proceedings title Proceedings of the CIB World Building Congress 2016 Volume V Advancing products and services
Publisher Tampere University of Technology. Department of Civil Engineering
Place of publication Tampere, Finland
Start page 258
End page 269
Total pages 12
Abstract The construction sector in Saudi Arabia is the largest and fastest growing market in the Gulf region. This strong economic position has encouraged the Saudi Government to take the opportunity to implement spending and launch many construction projects. However, a United Nations Development Programme Report indicated that Saudi Arabia was not progressing well in implementing effective management and achieving good organisational performance. This was clearly demonstrated by the number of projects suffering delay, which increased from 700 projects in 2009 to 3000 projects in 2013. The lack of client involvement in the construction of public projects has been identified as the main cause of many operational problems such as cost and time overruns, disputes, errors, uncertainties in plans and specifications, and increased maintenance costs. This paper investigates client's involvement in construction project delivery and its impact to project performances. A questionnaire survey was distributed to various government agencies of the Kingdom of Saudi Arabia (KSA). Descriptive statistical analyses were used to assess the current practices of clients' involvement and its impact to project performances. The relatively low client involvement has a negative impact on the projects' ultimate outcomes. This condition has negatively affected the time completion of construction projects in Saudi. It was also indicated as the main cause of quality problems in Saudi's construction project.
Subjects Infrastructure Engineering and Asset Management
Construction Materials
Building Construction Management and Project Planning
Keyword(s) client involvement
project performance
Saudi Arabia
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ISBN 9789521537455
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