Exploring the role of employee voice between high-performance work system and organizational innovation in small and medium enterprises

Rasheed, M, Shahzad, K and Conroy, C 2017, 'Exploring the role of employee voice between high-performance work system and organizational innovation in small and medium enterprises', Journal of Small Business and Enterprise Development, vol. 24, no. 4, pp. 670-688.


Document type: Journal Article
Collection: Journal Articles

Title Exploring the role of employee voice between high-performance work system and organizational innovation in small and medium enterprises
Author(s) Rasheed, M
Shahzad, K
Conroy, C
Year 2017
Journal name Journal of Small Business and Enterprise Development
Volume number 24
Issue number 4
Start page 670
End page 688
Total pages 19
Publisher Emerald Publishing
Abstract Purpose: Employee voice has emerged as a strong predictor of positive organizational outcomes. Grounding the theoretical model in resource-based theory; this study conceptualizes how high-performance work system (HPWS) can enhance organizational innovation of small and medium enterprises (SMEs) through voice behaviors. Specifically, the purpose of this paper is to empirically test if employee voice mediates the relationship between HPWS and organizational innovation. Design/methodology/approach: This study used a quantitative strategy and cross-sectional survey method for the collection of data from SMEs operating in Pakistan. A list of SMEs was obtained from the federal government organization responsible for the development of SMEs in Pakistan. A self-administered structured questionnaire was distributed and 239 randomly selected SMEs responded to the survey. Findings: Findings confirmed the conceptualized model and revealed that HPWS was significantly and positively related to employee voice and organizational innovation. Employee voice was found as a significant predictor of organizational innovation and mediating factor in the relationship between HPWS and organizational innovation. Research limitations/implications: This study is limited in terms of variables included in the conceptual model and relatively small size of the sample that was derived from a single federal organization. More variables and SMEs can be included in future studies to get broader results and, potentially, better findings. Practical implications: SME managers/owners can design HR function in such a way that employees will be encouraged to raise their voice and participate more in the organization. Scholars should study voice behaviors distinct from citizenship behaviors. Originality/value: This study is the first of its kind to conceptualize the relationship between HPWS, employee voice, and organizational innovation in SMEs of Pakistan.
Subject Small Business Management
Keyword(s) Employee voice
High-performance work system
Organizational innovation
Pakistan
Small and medium enterprises
Strategic HRM
DOI - identifier 10.1108/JSBED-11-2016-0185
Copyright notice © 2017 Emerald Publishing
ISSN 1462-6004
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