Inter-organizational collaboration, information flows, and the use of social media during disasters: a focus on vulnerable communities 

Karanasios, S, Cooper, V, Poblet Balcell, M and Hayes, P 2019, 'Inter-organizational collaboration, information flows, and the use of social media during disasters: a focus on vulnerable communities ', in 52nd Hawaii International Conference on System Sciences 2019, Maui, Hawaii, 9-11 January 2019, pp. 2995-3004.


Document type: Conference Paper
Collection: Conference Papers

Title Inter-organizational collaboration, information flows, and the use of social media during disasters: a focus on vulnerable communities 
Author(s) Karanasios, S
Cooper, V
Poblet Balcell, M
Hayes, P
Year 2019
Conference name Hawaii International Conference on System Sciences 2019
Conference location Maui, Hawaii
Conference dates 9-11 January 2019
Proceedings title 52nd Hawaii International Conference on System Sciences 2019
Publisher Hawaii International Conference on System Sciences
Place of publication United States
Start page 2995
End page 3004
Total pages 10
Abstract This study contributes to ongoing attempts by scholars to understand the many ways that social media is being used by disaster and crisis response actors. We present a case study consisting of emergency response organizations, government agencies, local government, non-government organizations, community groups and platform-based actors, and focus specifically on how social media is used in this context to support the information needs of vulnerable groups. We examine how tension between the presence of top-down, generic information and the need for contextualized and specific information is resolved, and the translation processes that occur between the range of actors. We also offer recommendations for future research to address the disproportionate impacts of disasters and crises on vulnerable groups.
Subjects Information Systems Theory
Global Information Systems
Information Systems Organisation
ISBN 9780998133126
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