Quality management system and construction performance

Coffey, V, Willar, D and Trigunarsyah, B 2011, 'Quality management system and construction performance', in Proceedings of the 2011 IEEE International Conference on Quality and Reliability (ICQR 2011), Bangkok, Thailand, 14-17 September 2011, pp. 403-407.


Document type: Conference Paper
Collection: Conference Papers

Title Quality management system and construction performance
Author(s) Coffey, V
Willar, D
Trigunarsyah, B
Year 2011
Conference name ICQR 2011
Conference location Bangkok, Thailand
Conference dates 14-17 September 2011
Proceedings title Proceedings of the 2011 IEEE International Conference on Quality and Reliability (ICQR 2011)
Publisher IEEE
Place of publication United States
Start page 403
End page 407
Total pages 5
Abstract This paper discusses the level of effectiveness of quality principles and quality management system implementation and the relationship with performance of ISO9000 certified Indonesian contractors. It also discusses the statistical relationship between quality management systems (QMSs) and key performance indicators (KPIs) amongst a large sample of Indonesian construction companies. Data collected is from questionnaire surveys involving Quality Managers, Managers, and Project and Site Engineers representing 77 different companies. Results indicate that even though some contractors have not yet effectively implemented an effective QMS, most of the KPIs of respondent companies are still at the level of high performance. The statistical results show that the relationship between variables of ISO9000 QMS principles and contractors' KPIs is significant. These results suggest that an increment in the implementation level of QMS principles can increase KPIs, however that much effort is still required for Indonesian contractors to fully effectively implement QMS principles and thus substantially improve performance against KPIs.
Subjects Building Construction Management and Project Planning
Keyword(s) Indonesian contractors
KPIs
QMS principles
DOI - identifier 10.1109/ICQR.2011.6031750
Copyright notice © 2011 IEEE
ISBN 9781457706288
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