Information security burnout: Identification of sources and mitigating factors from security demands and resources

Pham, H, Brennan, L and Furnell, S 2019, 'Information security burnout: Identification of sources and mitigating factors from security demands and resources', Journal of Information Security and Applications, vol. 46, pp. 96-107.


Document type: Journal Article
Collection: Journal Articles

Title Information security burnout: Identification of sources and mitigating factors from security demands and resources
Author(s) Pham, H
Brennan, L
Furnell, S
Year 2019
Journal name Journal of Information Security and Applications
Volume number 46
Start page 96
End page 107
Total pages 12
Publisher Elsevier
Abstract This study examines how information security burnout can develop from complying with organisational security demands, and whether security burnout can be reduced by engaging organisational and personal resources. The Job Demands-Resources model was extended to the IT security context, to develop and empirically test a security burnout model, using a sample of 443 participants in Vietnam. The results demonstrate that security task overload and difficult access to security requirements increased security burnout while dealing with challenging security requirements reduced burnout. Neither organisational resources nor user self-efficacy were effective in reducing burnout. Moreover, simple security tasks did not guarantee a burnout-free experience for users. The findings emphasise the significance of providing resources and designing security tasks as challenging and rewarding experiences, rather than simply reducing user involvement as a source of decreasing cyber security risks. The research establishes a theoretical basis for further studying the phenomenon of security burnout and its role in user security management.
Subject Communication Technology and Digital Media Studies
Business Information Systems
Keyword(s) Compliance fatigue
Human factors
IT competency
Security
Security stress
Technology stress
DOI - identifier 10.1016/j.jisa.2019.03.012
Copyright notice © 2019 Elsevier Ltd. All rights reserved.
ISSN 2214-2134
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Created: Mon, 29 Apr 2019, 13:04:00 EST by Catalyst Administrator
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