The Importance of Customer Expectations: An Analysis of CSR in Container Shipping

Tang, L and Gekara, V 2019, 'The Importance of Customer Expectations: An Analysis of CSR in Container Shipping', Journal of Business Ethics, pp. 1-11.


Document type: Journal Article
Collection: Journal Articles

Title The Importance of Customer Expectations: An Analysis of CSR in Container Shipping
Author(s) Tang, L
Gekara, V
Year 2019
Journal name Journal of Business Ethics
Start page 1
End page 11
Total pages 11
Publisher Springer
Abstract Corporate social responsibility (CSR) has been increasingly embraced by corporations to demonstrate effort to reduce negative environmental and social externalities resulting from their business activities. CSR covers a wide range of issues, including environmental concerns, occupational health and safety, local community social-economic welfare and workers' rights and welfare issues. Through a detailed content analysis of the CSR-related documents on the websites of the top container shipping companies in the world, this paper examines CSR adoption in the container shipping business. The analysis reveals that while institutional pressure plays an important role, shipping companies are more sensitive to market demands and their focus on CSR elements is selective depending on anticipated customer expectations.
Subject Corporate Governance and Stakeholder Engagement
Logistics and Supply Chain Management
Organisational Behaviour
Keyword(s) Container shipping
Corporate social responsibility
OHS
Seafarers' welfare
DOI - identifier 10.1007/s10551-018-4062-4
Copyright notice © Springer Nature B.V. 2018
ISSN 0167-4544
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Created: Mon, 29 Apr 2019, 13:04:00 EST by Catalyst Administrator
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