Stakeholder trust in the Queensland CSG industry

Gillespie, N, Bond, C, Downs, V and Staggs, J 2016, 'Stakeholder trust in the Queensland CSG industry', Journal of the Australian Petroleum Production & Exploration Association (APPEA), vol. 56, pp. 239-246.


Document type: Journal Article
Collection: Journal Articles

Title Stakeholder trust in the Queensland CSG industry
Author(s) Gillespie, N
Bond, C
Downs, V
Staggs, J
Year 2016
Journal name Journal of the Australian Petroleum Production & Exploration Association (APPEA)
Volume number 56
Start page 239
End page 246
Total pages 8
Publisher CSIRO Publishing
Abstract Stakeholder trust is pivotal to the social licence to operate and a source of competitive advantage for firms. While managing trust with stakeholders is recognised as a critical management competency and central to delivering coal seam gas (CSG) strategy, to date there has been little examination of stakeholder trust. This research examined the drivers and levels of trust in the CSG companies and industry from the perspective of core CSG stakeholder groups, and identified what stakeholders perceive to be critical for building and maintaining trust in the CSG industry. With the support of four major CSG companies and the University of Queensland (UQ) Centre for Coal Seam Gas, in-depth interviews were conducted with 145 participants representing five stakeholder groups: landholders, community members, regional leaders, regulators, and employees. An online survey was subsequently developed and completed by 561 CSG stakeholders. Analysis of the interview data revealed 11 key drivers of stakeholder trust and distrust. Seven drivers focused on how the CSG companies were perceived to operate in regard to: (1) integrity and transparency, (2) communication and interaction, (3) competence and efficiency, (4) community impact and contribution, (5) coexistence with landholders and the community, and having (6) a shared versus divergent identity, and (7) a positive versus negative comparative reputation. Four drivers focused on the broader CSG industry: (8) environmental concerns, (9) governance and regulation, (10) uncertainty and unpredictability of the industry, and (11) the power differential between CSG companies and stakeholders. Analysis of the survey data revealed significant differences between stakeholder groups in the level and drivers of trust. On average, CSG employees reported high trust, regulators, community and regional leaders reported moderate trust, and landholders reported low trust. In contrast to a minority of employees, the majority of external stakeho
Subject Corporate Governance and Stakeholder Engagement
DOI - identifier 10.1071/AJ15018
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ISSN 1326-4966
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