Process improvement and ICTs in Australian SMEs: A selection and implementation framework

Nousala, S, Ifandoudas, P, Terziovski, M and Chapman, R 2008, 'Process improvement and ICTs in Australian SMEs: A selection and implementation framework', Production Planning and Control, vol. 19, no. 8, pp. 735-753.


Document type: Journal Article
Collection: Journal Articles

Title Process improvement and ICTs in Australian SMEs: A selection and implementation framework
Author(s) Nousala, S
Ifandoudas, P
Terziovski, M
Chapman, R
Year 2008
Journal name Production Planning and Control
Volume number 19
Issue number 8
Start page 735
End page 753
Total pages 19
Publisher Taylor and Francis Ltd
Abstract This article describes the development, modification and testing of a tool designed to assist small firms in making more appropriate decisions regarding information and communication technology (ICT) selection and implementation. Using a combination of quantitative and qualitative methods, a number of possible tools were initially developed to support firm-based self-diagnostic exercises. Research outcomes from a joint European-Australian research project were regionalised for Australian conditions through collaborative product development with a number of Australian SME manufacturing firms. This article reports on the pilot implementations and the outcomes achieved with these Australian SMEs. These implementations have shown successful outcomes for the trial SME participants and have led to the creation of an online self-assessment tool to allow wider access by interested SMEs.
Subject Business and Management not elsewhere classified
Keyword(s) process improvement
ICTs
SMEs
manufacturing
case studies
diagnostic
DOI - identifier 10.1080/09537280802476169
ISSN 0953-7287
Versions
Version Filter Type
Citation counts: Scopus Citation Count Cited 6 times in Scopus Article | Citations
Altmetric details:
Access Statistics: 100 Abstract Views  -  Detailed Statistics
Created: Mon, 06 Dec 2010, 11:15:00 EST by Catalyst Administrator
© 2014 RMIT Research Repository • Powered by Fez SoftwareContact us