The promotion and disruption of community service delivery systems

McDonald, C and Zetlin, D 2004, 'The promotion and disruption of community service delivery systems', Australian Journal of Social Issues, vol. 39, no. 3, pp. 267-282.


Document type: Journal Article
Collection: Journal Articles

Title The promotion and disruption of community service delivery systems
Author(s) McDonald, C
Zetlin, D
Year 2004
Journal name Australian Journal of Social Issues
Volume number 39
Issue number 3
Start page 267
End page 282
Total pages 16
Publisher Australian Council of Social Service
Abstract In this paper, we report data drawn from a larger project on the functioning of the Queensland community service delivery system, particularly that providing services to people with disabilities. Our reasoning for focusing at this level is that, from the service user's perspective, support is derived from the service delivery system, not just individual service providers. Defining the service delivery system as formal services and informal support networks, we undertook interviews and focus groups with service providers in six areas in Queensland: inner urban, outer urban, rural and remote. The period on which we report is one in which considerable reform activity had been undertaken by funding bodies of the Commonwealth and State governments. We report on those factors we identified which promote the integrated functioning of the service delivery system, as well as those factors that disrupt it. We conclude with a brief evaluative analysis of the current status of the system.
ISSN 0157-6321
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