Knowledge management initiatives in global IT outsourcing company: A case study of infosys technologies

Mayasandra, R and Pan, S 2004, 'Knowledge management initiatives in global IT outsourcing company: A case study of infosys technologies', Journal of Information and Knowledge Management, vol. 3, no. 1, pp. 81-96.


Document type: Journal Article
Collection: Journal Articles

Title Knowledge management initiatives in global IT outsourcing company: A case study of infosys technologies
Author(s) Mayasandra, R
Pan, S
Year 2004
Journal name Journal of Information and Knowledge Management
Volume number 3
Issue number 1
Start page 81
End page 96
Total pages 16
Publisher Information and Knowledge Management Society
Abstract Organizations position their formal Knowledge Management (KM) initiatives as a continuous process of deriving strategic benefits from the knowledge resources dispersed in the various internal constituencies. Thus, gaining a deeper awareness of the diverse viewpoints and attributes of their various units is a big challenge for organizations embracing formal KM strategies. Even with the challenges of organization-wide KM forming the theme of a number of studies, we see that these studies mostly feature organizations outside the Asian continent. The KM strategies of Asian organizations remain a relatively uncharted territory. This paper focuses on the KM strategies of Infosys Technologies, a leading Asian Information Technology (IT) firm. Adopting the case study methodology, we look at the consequences of initiating organization-wide formal KM, in four different organizational units within the company. Evidence from the case highlights the unfolding of unintended and intended consequences in the four units, and organizational efforts to reconcile them. Taking a subcultural perspective of the four units offers useful insights in understanding the consequences. The theoretical and managerial contributions of the study to the knowledge management arena are discussed.
Subject Information Systems not elsewhere classified
Keyword(s) Information Technology (IT) strategies
knowledge management (KM)
subcultures
ISSN 0219-6492
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