The social dimensions of the security of internet banking

Singh, S 2006, 'The social dimensions of the security of internet banking', Journal of Theoretical and Applied Electronic Commerce Research, vol. 1, no. 2, pp. 72-78.


Document type: Journal Article
Collection: Journal Articles

Title The social dimensions of the security of internet banking
Author(s) Singh, S
Year 2006
Journal name Journal of Theoretical and Applied Electronic Commerce Research
Volume number 1
Issue number 2
Start page 72
End page 78
Total pages 7
Publisher Universidad de Talca
Abstract This paper examines the users' perspective on the security of Internet banking in Australia within the social context. This user-centered design approach supplements the technological and industrial approaches to security. The user-centered research on banking was conducted at the Royal Melbourne University of Technology University and Griffith University, both of which are part of the Smart Internet Technology Cooperative Research Centre. We conclude that the most effective way to increase the perception of Internet banking security is to increase ease of use, convenience, personalisation and trust. Without the perception of security, there will be little trust in banking and transactions on the Internet. This will impede the use of Internet banking and e-commerce which are increasingly important aspects of the nation's critical infrastructure.
Subject Computer-Human Interaction
Sociology and Social Studies of Science and Technology
Keyword(s) Internet banking
security
user's perspective
trust
privacy.
ISSN 0718-1876
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Created: Mon, 13 Dec 2010, 14:37:00 EST by Catalyst Administrator
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