Outsourcing third-party logistics services by Australian firms

Rahman, S 2009, 'Outsourcing third-party logistics services by Australian firms', International Journal of Logistics and Supply Chain Management, vol. 1, no. 1, pp. 41-49.


Document type: Journal Article
Collection: Journal Articles

Title Outsourcing third-party logistics services by Australian firms
Author(s) Rahman, S
Year 2009
Journal name International Journal of Logistics and Supply Chain Management
Volume number 1
Issue number 1
Start page 41
End page 49
Total pages 9
Publisher International Sciences Press
Abstract Using a sample of companies drawn from Logistics Association Australia's current membership list, this study assessed the relative importance assigned by shippers and logistics service providers (LSP) to various elements of third party logistics services. The importance-performance matrix (IPM) analysis was conducted to assess the gap between what is required by the shippers and what is provided by the LSPs, and categorised the logistics service elements into four categories such as 'low priority', 'possible overkill', 'concentrate here', and 'keep up the good work'. The results indicate that the LSPs must improve image in terms of their capability to provide service and at a necessary quality level. They must be able to shorten delivery time, reduce product/service cost and be flexible while providing services. It is critical that they use EDI and stand-alone IT platform to integrate with the shippers.
Subject Logistics and Supply Chain Management
ISSN 0974-7206
Versions
Version Filter Type
Access Statistics: 325 Abstract Views  -  Detailed Statistics
Created: Wed, 22 Dec 2010, 10:15:00 EST by Catalyst Administrator
© 2014 RMIT Research Repository • Powered by Fez SoftwareContact us